Question 1

Is Fidra an Indian brand?

Accepted Answer

Yes, it is an Indian Brand branching out towards the international market.

Question 2

What do you mean by 100% natural?

Accepted Answer

Our products don't contain artificial ingredients in our recipe, hence the product's shelf life remains 9-12 months from the date of manufacturing.

Question 3

Why do you not use any preservatives?

Accepted Answer

We like to have products as natural as possible, and hence we do not use any artificial preservatives. Natural oils from nuts / seeds, Pickles act as natural preservatives, and give us a good shelf life of 9 / 12 months, so there is really no reason to add external preservatives which are chemical in nature.

Question 4

Do you make gluten free products?

Accepted Answer

All our products are gluten free.

Question 5

Are all your products high in protein?

Accepted Answer

The exact protein percentage varies from 18% to 31%, depending on the specific variant. Apart from being protein rich food, the products are also rich sources of micronutrients such as vitamins and minerals.

Question 6

What is the shelf life of the products?

Accepted Answer

The shelf life of the products varies by variant, when kept in a cool and dry place. Please do not use a wet spoon or fork to take out the product – else it will lead to build-up of fungus.

Question 7

Can we customise our order?

Accepted Answer

Kindly drop in mail on fidraproducts@gmail.com for our customisation of the order prior to placing it on our site.

Question 8

Why should I choose your products over others?

Accepted Answer

• All our products are delicious, nutritious, 100% natural with No Preservatives
 • We use whole ingredients that preserve the original flavour
 • No compromise on taste (nutritious foods must taste good)
 • Majority of our products are: Dairy Free / Gluten Free / Soy Free / Plant-based/ Vegan
 • As far as possible, we use certified organic ingredients
 • We do not use any artificial preservatives

Question 9

Can we use the butters for cooking?

Accepted Answer

Our nut butters cannot be heated directly in a pan for cooking like one would use regular dairy butter, as they will burn.
But, it can be used for making salad dressings, smoothies, baking (in cake / cookie / brownie batters, as tart filling etc.)

Question 10

What should I do if my payment fails?

Accepted Answer

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

Question 11

What packaging material are used?

Accepted Answer

We use glass and plastic packaging depending on the item and content.

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